How it works
From request to care, in four steps.
No waiting room, no phone tag, no account required to start. Here is exactly what happens after you press submit — including what it costs and what we will honestly tell you we can't do.
- 1
Tell us what you need
About 2 minutesPick a service and describe your situation in a short, secure form — five fields and a sentence or two. No account needed, and the price is shown before you begin.
- 2
A nurse practitioner reviews your request
Usually within the hourA licensed Canadian nurse practitioner — a real person, never an algorithm — reviews your request during clinic hours and decides the clinically appropriate next step.
- 3
We confirm your next steps
Phone, text, or emailWe reach out to confirm timing — a video or phone consultation if your situation needs one, or straight to the outcome if it doesn't. Payment is requested only after your request has been reviewed.
- 4
Your care lands securely
Same day, where appropriatePrescriptions go to the pharmacy of your choice; notes, requisitions, and documents arrive in your secure account, with follow-up when your plan calls for it.
Payment, without surprises
One consultation fee: $150 + taxes ($172.46 all-in in Québec, $169.50 in Ontario), shown before you start and charged only after clinical review. You receive an official receipt that many private insurance plans reimburse. No subscription required.
What telehealth honestly can't do
Clear limits are part of safe care. We will tell you — before you pay — when your situation needs something we can't provide online:
- Emergencies. Chest pain, difficulty breathing, severe symptoms — call 911 now.
- Controlled substances (opioids, stimulants, benzodiazepines) are not prescribed via this service.
- Anything that requires a physical exam, a procedure, or imaging happens in person — we'll point you to the right place.
- Complex or unstable conditions deserve continuous in-person care. We complement your family doctor; we never replace them.
Ready when you are.
Most requests take about two minutes to submit and are reviewed within the hour during clinic hours.